Terms of Service

Terms of Service

Last Updated: 26/05/2025

Welcome to Lunubi. By accessing or using our website, services, or making a purchase, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

1. Overview

These Terms govern your access to and use of www.lunubi.com (the “Site”), operated by Lunubi (“we”, “our”, or “us”). They apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

2. Eligibility

To make a purchase on our Site, you must:

  • Be at least 18 years old

  • Provide a valid email address, shipping address, and payment method

3. Orders & Payments

By placing an order, you:

  • Confirm that all information provided is accurate and complete

  • Authorise us to charge your payment method for the total order amount

We reserve the right to refuse or cancel orders at our discretion, including those suspected of fraud or abuse.

4. Product Availability

We strive to keep our inventory up to date, but product availability may vary. We reserve the right to:

  • Limit the quantities of any products we offer

  • Discontinue any product at any time

  • Substitute an item of equal or greater value in case of unavailability (with your consent)

5. Shipping & Delivery

Please refer to our full [Shipping Policy] for detailed information.

We aim to process and dispatch orders within 1–3 business days. Delivery estimates vary by region, and we are not responsible for delays caused by:

  • Customs processes

  • Courier issues

  • Force majeure (natural disasters, strikes, etc.)

Free shipping is available on orders over $55 USD or local currency equivalent.

6. Returns & Refunds

We offer a 75-day satisfaction guarantee. If you’re not satisfied, you may return the product under certain conditions.
Refer to our full [Refund & Return Policy] for details.

You have a 14-day withdrawal right (EU) to cancel your order without cause.

7. Intellectual Property

All content on Lunubi.com—including text, logos, images, graphics, and designs—is owned or licensed by us. You may not use, copy, reproduce or exploit any portion of the site or its contents without our express written permission.

8. User Conduct

By using this site, you agree NOT to:

  • Use our products for any illegal or unauthorised purpose

  • Transmit any malware or harmful code

  • Interfere with or disrupt the Site or servers

  • Collect personal data from other users without consent

Violation of these terms may result in termination of your account and legal action.

9. Limitation of Liability

To the fullest extent permitted by law, Lunubi shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Delays or failures in performance due to circumstances beyond our control

  • Damaged, lost, or stolen parcels once marked as delivered

Our total liability shall not exceed the purchase price of the item(s) in question.

10. Dispute Resolution & Jurisdiction

  • For UK and EU customers: governed by the laws of the country of purchase

  • For Nordic countries: subject to local consumer protection laws

  • For international customers: governed by applicable international e-commerce laws

In case of unresolved disputes, you agree to first contact us at support@lunubi.com before initiating chargebacks or legal claims.

11. Privacy

Your use of our Site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

12. Policy Updates

We may update these Terms at any time. Continued use of our website and services constitutes acceptance of the revised terms. Major changes will be communicated via email or through a notice on our site.

13. Contact Us

For questions or concerns about these Terms, please contact:

📧 Email: support@lunubi.com
🌍 Website: www.lunubi.com

✅ By using this site or placing an order, you confirm that you have read, understood, and agree to these Terms of Service.