Privacy Policy

Privacy Policy – Lunubi

Last Updated: 26/05/2025

At Lunubi, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us. We are fully compliant with the General Data Protection Regulation (GDPR) and the UK GDPR.

Who we are

Lunubi is an online baby and toddler product store. Our website address is: https://lunubi.com.
For any privacy-related questions, please contact us at:
📧 support@lunubi.com

What information we collect

We may collect the following personal data:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number (if provided)

  • Payment details (processed securely by third-party providers like Shopify Payments, Stripe, PayPal)

  • Purchase history

  • IP address and device/browser data (for analytics and fraud protection)

How we use your data

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Send customer support responses

  • Improve your shopping experience

  • Comply with legal and tax obligations

  • Detect and prevent fraud

We do not sell or rent your data to third parties.

How we protect your data

Your personal data is stored securely on Shopify’s encrypted servers and protected with appropriate technical and organisational measures. Access is limited to authorised staff and service providers only.

All payment transactions are handled by secure, PCI-DSS compliant processors. We do not store your full credit card details.

Sharing your data

We may share your data with trusted third parties necessary to fulfil your order, such as:

  • Payment gateways (e.g. Shopify Payments, PayPal)

  • Fulfilment and shipping providers

  • Analytics and customer service tools (e.g. Google Analytics, Klaviyo)

All third parties are GDPR-compliant and only process your data on our behalf.

International transfers

If your data is transferred outside the EU/EEA or UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or processor compliance with privacy frameworks).

Data retention

We retain your personal data:

  • For as long as needed to provide our services

  • To comply with legal/tax obligations (e.g., invoices must be kept for 6 years in the UK)

  • Or until you request deletion (see below)

Your rights under GDPR/UK GDPR

You have the right to:

  • Access your data

  • Correct or update your data

  • Request deletion ("right to be forgotten")

  • Object to data processing

  • Request data portability

  • Withdraw your consent at any time

To exercise your rights, please contact us at support@lunubi.com

Cookies

We use cookies to:

  • Improve your browsing experience

  • Understand customer behaviour

  • Support features like cart saving and checkout

You can manage or disable cookies in your browser settings at any time.

Marketing communication

You may opt in to receive marketing emails. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

We never send unsolicited emails or share your email with external marketers.

Policy updates

We may update this policy to reflect changes to our practices or legal requirements. Any updates will be posted here with a revised effective date.

Questions?

If you have any questions about how we handle your personal data, please contact us at:
📧 support@lunubi.com